Showing posts with label KnowledgeBase. Show all posts
Showing posts with label KnowledgeBase. Show all posts

Monday, August 24, 2009

Can't upload pix to MobileMe? Apple has a fix for that

If you've been trying to upload a picture from your iPhone to a MobileMe gallery, and are getting the message "Unable to connect to MobileMe" message you're not alone.

The problem appears to be related to a bug in user name recognition. Apple has published a KB article dealing with the issue. The problem seems to be triggered if your member name is in mixed case, or if it is in all caps. MobileMe requires the user name be in all lower case letters, although the same rule does not apply to passwords.

Apple suggests you go to your iPhone settings, and under account info make sure your name is all lowercase. If not, a visit to the KB article would be advised. The fix is simple: just delete and re-enter your account details, getting your member name in a form Apple will like. When the bug is fixed, this workaround won't be needed.

Apple needs to continue to pay close attention to MobileMe. My perception is it has become generally more reliable since the ugly launch in 2008, but the support page still reports a few new glitches per week. Lately I've noticed a few mail outages/slowness and difficulty getting to my iDisk.

Saturday, May 16, 2009

What happens when your iPhone overheats

The iPhone Blog has posted a screenshot of a warning screen that the iPhone 3G produces when it's over heated. According to Apple, it's totally legit. From the Knowledge Base:
"Operate iPhone 3G in a place where the temperature is between 0º and 35º C (32º to 95º F) ... If the interior temperature of iPhone 3G exceeds normal operating temperatures, you may experience [the] Temperature warning screen."
Here in New England, we don't see temperatures above 95º F often. Still, I have felt it heat up pretty good after playing music for two hours straight during a summertime commute. It does get cold, however, and two weeks ago we saw a frozen iPod come back to life. It's nice to know that these devices can survive (or protect themselves from) temperature extremes.